Policies

EXCHANGE AND RETURN POLICY

If you are not absolutely satisfied with any purchase, we will happily provide a prompt refund, credit, or exchange for the purchase price (including sales tax, if any, but not including shipping) within 90 days of purchase.

If you are not completely satisfied, please email returns@oilchangearomatherapy.com.

Please send the package securely wrapped and pre-paid to us.  No C.O.D. mail. You are responsible for the safe return of merchandise and all shipping costs

Oil Change Aromatherapy Returns

4755 W Tilghman St,

Allentown, Pa 18104

 

Please return items within 90 days. The cost of the items (including tax, if any, but not including shipping) returned will be promptly refunded, credited to your credit card, or exchanged for the purchase price and tax (if any) depending on how the product was originally purchased.

Note to International Customers: Because duties and taxes are collected by the government in the country where the goods are received, we do not reimburse for these expenses.

PRODUCT ADVICE DISCLAIMER

Oil Change Aromatherapy and this web site does not offer medical advice, or attempt to diagnose or treat any skin problem, disease, or skin condition. If you have a medical problem with your skin, please make an appointment to see a dermatologist or doctor in your area. All products should be used as directed on the product container or on this website. Discontinue using any product that causes irritation (redness, itching, burning, scaling, soreness, or other symptoms). If you are dissatisfied with any product purchased here, you may return it for a full refund within 90 days of the purchase date (see Exchange & Return Policy).

CUSTOMER’S EXPECTATION OF PRIVACY

Oil Change Aromatherapy (OCA) believes the confidentiality and protection of customer information is one of its fundamental responsibilities. While information is critical to providing quality service, it is recognized and understood that one of Oil Change Aromatherapy’s most important assets is the trust of its customers. The safekeeping of customer information is a priority for Oil Change Aromatherapy.

Collection, Use and Retention of Customer Information:
Oil Change Aromatherapy limits the use, collection, and retention of customer information to what it believes is necessary or useful to conduct its business, provide quality service, and offer products, services, and other opportunities that may be of interest to customers.

Oil Change Aromatherapy will carefully handle information it obtains about a visitor to its web site. Oil Change Aromatherapy believes that the confidentiality and protection of its web site visitor information is another of its fundamental responsibilities. Anytime someone visits the site, the following information is collected and stored:

  • the name of the domain from which they access the Internet, the date and time;
  • the Internet address of the website they left to visit us;
  • the names of the pages they visit while at our site; and
  • the Internet address of the website they then visit.
  • And any other standard information collected and used by Google analytics

To do this, Oil Change Aromatherapy’s web server will write a “cookie” to the individual’s hard drive upon their first visit to the site. This electronic file is tracked during the visit and helps Oil Change Aromatherapy understand which parts of its site visitors find most useful and where they are likely to return over time. This information allows Oil Change Aromatherapy to improve the site and make it more useful.

If a consumer submits an online application or sends an e-mail:

Oil Change Aromatherapy may enter the information into its electronic database.
Consumers may also be contacted for additional information.

Most of the forms on Oil Change Aromatherapy’s website use encryption to send information across the Internet. This is the case where confidential information.
Oil Change Aromatherapy has requested that consumers do not send confidential information via e-mail. E-mail is not necessarily secure against interception. If the communication is very sensitive, or includes personal information such as account numbers, credit card numbers, or social security numbers, we have instructed the consumer to call us or send the information by regular mail instead.

Oil Change Aromatherapy will not obtain personally-identifying information about any consumer when they visit our site unless they choose to provide such information to us.